Refund policy

Effective Date: August 15, 2026

At Lil' Fingers, we want every purchase to bring a smile to you and your little one. If something isn't quite right, we're here to help. Please read our Return & Exchange Policy carefully before placing your order.

Returns

We accept returns only in the following cases

You receive a damaged product
You receive a defective product
You receive an incorrect product.

Return Eligibility

To qualify for a return:

The issue must be reported within 48 hours of delivery.
A clear unboxing video recorded from the moment the package is opened is mandatory for verification.
The product must be unused, unworn, unwashed, and returned with its original tags, packaging, and invoice.
Returns are subject to verification and approval by our Quality Team.

Please note that return requests cannot be processed without a valid unboxing video.

Refunds

Refunds are issued only for approved returns involving damaged, defective, or incorrect products.

Once your return has been inspected and approved, the refund will be processed to your original payment method within 5–7 business days. The exact credit timeline may vary depending on your bank or payment provider.

Refunds are not applicable for:

Incorrect size selection
Change of mind
Colour or design preference
Products damaged after delivery due to misuse or improper handling

Exchanges

We offer exchanges for eligible products only if you need a different size.

Exchange Eligibility

To request an exchange:

Raise your request within 4 days of delivery.
The product must be unused, unworn, unwashed, and returned with its original tags and packaging.
Proof of purchase or order confirmation is required.

Products showing signs of wear, washing, stains, damage, or missing tags may not be accepted.

Products Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

Inner wear
Products marked as Final Sale or Non-Returnable
Gift cards (if applicable)

Exchange Process

1.Email us at support@lilfingers.co with your Order ID and reason for exchange.

2.Our support team will review your request within 2–3 business days.

3.If approved, a ₹100 reverse pickup fee will be applicable.

4.Once the returned product passes our quality inspection, the replacement item will be dispatched within 2–5 business days, subject to stock availability.

Only one exchange per order is permitted.

If your requested size is unavailable, our team will help you choose an alternative product wherever possible.

Order Cancellation

Prepaid orders once shipped cannot be cancelled .

Rs.99/- on Prepaid Order is Not Refundable

Incorrect Shipping Address

Please ensure your shipping address, PIN code, and contact details are correct before placing your order.

Lil' Fingers is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Delays

Delivery and exchange timelines may occasionally be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays, natural disasters, or other unforeseen events.

We appreciate your patience and understanding.